Money-Back Guarantee Indonesian Government Sets Minimum Levels for Airline Ticket Refunds

EMinimum Refunds For Domestic Flights

Money-Back Guarantee Indonesian Government Sets Minimum Levels for Airline Ticket Refunds

More good news for travellers – if you’re travelling by air to other parts of Indonesia, you’ll now be able to get a minimum refund on your air tickets! This came about after a Ministerial Decree was issued by the Minister of Transportation, stipulating that a minimum refund be issued to air passengers who cancel a domestic economy class ticket before a flight’s scheduled departure.

The minimum amount of refund due to passengers who cancel a flight reservation as set for by Permenhub No. 186 of 2015, Section 10, Paragraph 2 are as follows:

  • Cancellation of a reservation more than 72 hours prior to departure: minimum refund of 75%.
  • Cancellation between 48 and 72 hours prior to departure: minimum refund of 50%.
  • Cancellation between 24 and 47 hours prior to departure: minimum refund of 40%.
  • Cancellation between 12 and 23 hours prior to departure: minimum refund of 30%.
  • Cancellation between 4 and 11 hours prior to departure: minimum refund of 20%.
  • Cancellation less than 4 hours before departure: Minimum refund of 10%.

Conversely, should an airline cancel a flight for reasons of force majeure for reasons outside the airline’s control, the airline should offer space on the next available flight to the original destination or refund the original fare less the following administration charges:

  • Refund of an air ticket on a full-service airline: the original fare less an administration charge of 20%.
  • Refund of an air ticket on a medium-service airline: the original fare less an administration charge of 15%.
  • Refund of an air ticket on a no-frill airline: the original fare less an administration charge of 10%.

 

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